Day one
Day One: understand the whole position.
Sean and the client establish what is actually happening across the areas genuinely relevant to the position. Together you identify:
- The presenting problem.
- Connected issues.
- People affected.
- Decisions already made.
- Professionals already involved.
- Immediate pressures.
- Missing information.
- Priorities.
- The outcome you are actually trying to achieve.
Clarity creates calm.
By the end of Day One, the position should feel different, because it is no longer an unidentified mass of pressure. The problem may not have disappeared, but you can see what you are dealing with.
